Delivery Information,Terms & Conditions
Please let us know if you are not happy with the product or service, we do want to know. We will always try to reply promptly to your enquiry.
i) Paypal is our online ordering payment service provider. Your order will have been accepted when you receive confirmation from Paypal that your transaction was successful.
ii) We reserve the right, at any time, to refuse any order or any part of an order, or to require further or better information to enable us to evaluate and/or process the order.
iii) All orders are processed as soon as possible.
iv) In the event of a fudge being unavailable we will contact you to arrange a revised delivery date, a substitute or a refund.
v) We reserve the right to edit any message that contains offensive and/or inappropriate content.
vi) Your order is placed with : C&W Trading Limited t/a Fudge&Moore, 14 Kings Road, St Mawes, Cornwall, TR2 5DH.
i) Any problems with your delivery please contact us. We want to know if there are any problems with the products we sell.
ii) We may request that you return items to us in the original packaging. In this circumstance we will refund the cost of goods and the postage&packing charged.
i) Your right to cancel an order starts when you place your order and ends seven working from the day after you receive your goods.
ii) Confirmation of your cancellation should be sent by e-mail or letter.
iii) Please note that you will be responsible for the costs of returning the items to us unless we delivered items to you in error, or the item is damaged or defective.
These Terms and Conditions do not affect your statutory rights.
DELIVERY & POSTAGE
i) Orders are sent by Royal Mail, using 2nd Class standard post with a certificate of posting retained by us.
ii) For orders received by 1pm we aim to despatch on the same day, however this cannot be guaranteed.
iii) Orders received on a Friday, Saturday, Sunday or Bank Holiday will be despatched on the next working day.
iv) Orders over 2kg in weight will be sent as two or more packages.
v) Orders are despatched to the delivery address as supplied by Paypal.
vi) Delivery is only available to UK addresses.
vii) We do not provide a guaranteed Next Day delivery service. Should you require you goods as a matter of urgency please contact us by e-mail or phone.
5. POSTAGE - FUDGE
i) The 2nd Class postage and packaging charges are given below. The rates are set by Royal Mail.
ii) 2nd class post is 2-3 days delivery after posting date.
iii) We do not at present offer 1st class postage.
Postage & Packing
Up to £30
£30 to £60
each £30 thereafter